X-ray Business Processes for Better Intelligence

In today’s world, businesses are increasingly interested in understanding how organizations operate and how efficiency can be improved. That’s where process mining steps in – a family of techniques that goes back 60 years or more. Back then, the idea was to control activity flows at the system level. Nowadays, thanks to more highly developed technologies and the fact that many business process activities are performed via applications, process mining has wider possibilities. It can even be applied to complex business processes involving multiple applications and business functions.

So what is process mining?

Process mining is a technique that provides insights by analyzing process data trails and other data relating to business areas such as procurement, finance, customer management, sales and IT service management. Process data trails, which can also be referred to as “digital footprints”, usually reside in ERP (Enterprise Resource Planning) and other IT systems, and typically include timestamps (for certain events), activity details and unique case identifiers. These digital footprints are used as the basic input in constructing fundamental process models for all identified cases. By further combining them with dimensional data, we can gain insights into the scoped processes by analyzing a diverse range of key performance indicators (KPIs). In this way, we can see what is happening within certain processes, as if we were X-raying them.

How can you benefit from it?

Once a process profile has been developed, several indicators can be scrutinized, such as the throughput of different process variants or certain activities, the amount of rework, the degree of automation and many other KPIs specific for different business functions. Supported by these data-driven insights and deep-dive analyses (including bottlenecks, root causes and their impact), the business can drive initiatives accordingly, leveraging measurable outcomes to make operations more efficient and effective. Furthermore, the business can also see how much value could potentially be gained by optimizing the business processes in a quantitative way. Besides such optimization, there are many other applicable uses for the process mining technique, such as analyzing the customer journey, discovering process automation potential, and preparing ERP system migration and process audits.

One common process to start with is the Purchase-to-Pay process, as this is typically one of the most time-consuming processes in the finance department, while, on the other hand, the related data is usually relatively easy to access. Our assessment typically includes different process variants and several KPIs, such as overdue payments, benchmarking of suppliers and business units in different regions, process throughput, redundant activities, and so on. Through the analysis work, we identify process bottlenecks and causes, data quality issues, and the characteristics of different invoice types, which can help to improve both the process performance and the quality of the processes.

We can help you

It is critical to have well-defined business processes in place, which will orchestrate the key elements forming the business backbone. Then the business can manage day-to-day operations at a high rate of productivity and bring the right value to its customers. Process mining supports the business by optimizing processes, and shaping the way the business runs in order to better meet the business goals. Process mining can also serve as one of the key stepping stones on the path towards intelligent automation. We have strong expertise in process mining, including analysis techniques and tools that will help our customers meet their challenges. Let’s talk about the possibilities of process mining in your business!